Posts Tagged mission critical computing

In cloud we trust

I switched mobile phone numbers after a recent interstate move.  It was supposed to be simple.  I didn’t change providers or devices and used the same name and credit card.  Easy, right?  Of course you know what happened.  Exactly.  Three different errors in billing, each of which resulted in hundreds of dollars in erroneous charges and each one of which required a lot of my time on the phone to correct.  And, to my amazement, each of the folks that helped me correct the issues on the phone told me, “Oh, this happens all the time.”

So I’m thinking to myself, hey, this is their core business.  Service providers are completely structured around provisioning, usage and billing.  If they can’t get the holy trinity right, what hope do they have with the value add?

I ordered a set of crystal martini glasses from a famous online merchant and a week later was delivered a lovely box of rattling glass shards.  Are you serious?  These can’t be the first glasses they’ve shipped – they must have figured out you can’t just toss them in a carton by now.  On the bright side, they quickly shipped a replacement set and less than half of those broke.  Again with the breakdown in the core business practice.

In case you’re not paying attention to the IT world, these are the same folks that want to run your mission-critical business functions: service providers and application hosting companies.  There’s a new Internet gold rush, and everyone’s head is in the clouds.  Clearly the worlds of virtualised computing and application as a service have compelling business potential, but where do we look for partners we can trust and how do we make sure they are taking better care of our business than they are their own?

The shift is on.  What do you think of that?

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